None listed
Conditions
Brief summary
Patient initiated violence is a workplace hazard in all healthcare settings, for trained and untrained staff. A previous pilot study showed that training in communication skills decreased the rate of such aggression. In this group-randomized trial we will compare communication skills training with mindfulness, to see which decreases the risk of patient violence over six months.
Interventions
Communication Skills Training.
This consists of a scripted group training called "It's All About Communication" that uses video examples of clinical situations together with a workbook and trainer's guide.
The aim is for participants to reflect on their communication style and to teach them how to analyze, reflect, and modify their communication depending on the patient or client's circumstances.
The training programme consists of four weekly, face to face group sessions, administered by a
Communication Skills Training. This consists of a scripted group training called "It's All About Communication" that uses video examples of clinical situations together with a workbook and trainer's guide. The aim is for participants to reflect on their communication style and to teach them how to analyze, reflect, and modify their communication depending on the patient or client's circumstances. The training programme consists of four weekly, face to face group sessions, administered by a facilitator using the training materials, lasting between 50 and 75 minutes.
Sponsors
University of Otago
Study design
Allocation
Randomised controlled trial
Intervention model
Parallel
Primary purpose
Prevention
Masking
Blinded (masking used) (Investigator, Outcomes Assessor)
Eligibility
Sex/Gender
All
Age
18 Years to 75 Years
Healthy volunteers
Yes
Inclusion criteria
Working in a healthcare or disability setting.
Exclusion criteria
1. Caring for a member of one's personal family. 2. Unable to speak English. 3. Not a Registered Health Care Professional
Outcome results
None listed