Evaluation of "Anxiety Online": A public online mental health service

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This project is examining the user-experience and evaluating Anxiety Online, an internet-based treatment clinic for consumers with anxiety symptoms and disorders. Consumers can complete a comprehensive psychological assessment (e-PASS), following which they receive a report which provides them with details as to the type and severity of their anxiety and other mental health problems and appropriate treatment recommendations. If they show symptoms of anxiety consumers have the option of completing a treatment program on their own or with email assistance from a therapist. Programs are available for generalised anxiety disorder, obsessive-compulsive disorder, panic disorder, with or without agoraphobia, post traumatic stress disorder and social anxiety disorder. Consumers are asked to complete e-PASS post-program (week 12) and invited to complete it yearly from 1-year post-program through to 5-year post-program. It is expected that at post-program consumers will show a reduction in the severity of their anxiety symptoms, K-6 scores and total number of clinical diagnoses/symptoms. In addition, it is expected that quality of life and confidence in managing one's own mental health care will increase at post-program.