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The Referral Writer: exploring the value of computer generated referral letters

A before and after study assessing the quality of referral letter from general practitioners without and with the use of the interactive software program Referral Writer.

Status
Completed
Phases
Unknown
Study type
Interventional
Source
ANZCTR
Registry ID
ACTRN12610000764033
Acronym
RW Trial
Enrollment
18
Registered
2010-09-15
Start date
2009-03-30
Completion date
Unknown
Last updated
2020-01-13

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

None listed

Brief summary

The data in this study offer evidence for the value of the referral writer, a computerised, interactive referral pro forma in improving the utility of referral letters when patients are referred for a specialist opinion. Comprehension referral letters, based on the evidence for the predictive value of various elements of the history and examination have a significant value in ensuring that the patient is seen by the right specialist at the right time.

Interventions

Part 1: For three months the participating General Practitioners (GPs) were asked to consent patients to allow access to their referral letters. The consent included access to the specialist diagnosis. Part 2: The practitioners were invited to use the Referral Writer software to refer patients to the specialists. As in the phase before the Referral Writer we recorded the diagnosis of each patient referred to the specialists. The information relayed in each letter was scored before and after t

Part 1: For three months the participating General Practitioners (GPs) were asked to consent patients to allow access to their referral letters. The consent included access to the specialist diagnosis. Part 2: The practitioners were invited to use the Referral Writer software to refer patients to the specialists. As in the phase before the Referral Writer we recorded the diagnosis of each patient referred to the specialists. The information relayed in each letter was scored before and after the Referral Writer with reference to a published measure of the quality of referral letters in six specialties (Urology, Breast, Gynaecology, Upper Gastrointestinal, Colorectal, Respiratory). The duration of part 2 was four months, including one month to allow the practitioners to become familiar with the software. Part 1 and part 2 were back-to-back and the overall duration of the trial was a period of seven months.

Sponsors

WA Cancer and Palliative Care Network
Lead SponsorOther Collaborative groups

Study design

Allocation
Non-randomised trial
Intervention model
Single group
Primary purpose
Prevention
Masking
Open (masking not used)

Eligibility

Sex/Gender
All
Age
18 Years to No maximum
Healthy volunteers
Yes

Inclusion criteria

To be eligible for inclusion, a patient must satisfy ALL of the following: a) Present with symptoms that warrant specialist investigation; b) Receive a referral to an oncology breast, colorectal, lung, gynaecology, genitourinary or upper gastrointestinal specialist (surgical, medical or radiation); c) Able to undergo referral in Western Australia; d) >18 years of age; e) Available for follow-up for a minimum of three (3) months; f) Able to provide informed consent. General Practitioners in the Perth metropolitan area who use the following clinical management softwares were invited to participate: i)Medical Director II or III ii)Best Practice Software iii)Zedmed iv)Medtech

Exclusion criteria

Patients will be excluded from the study if they are unable to provide informed consent.

Outcome results

None listed

Source: ANZCTR · Data processed: Feb 4, 2026