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Using conversational computer technology to improve diabetes management: a randomised controlled trial.

A randomised controlled trial to determine the impact of using conversational computer technology on clinical, self-management and behavioural outcomes in patients with type 2 diabetes.

Status
Completed
Phases
Unknown
Study type
Interventional
Source
ANZCTR
Registry ID
ACTRN12607000594426
Acronym
TLC Diabetes.
Enrollment
340
Registered
2007-11-19
Start date
2008-02-01
Completion date
Unknown
Last updated
2020-01-13

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

None listed

Brief summary

The aim of this study is to evaluate the impact of a computer-controlled, automated and interactive telephone system on the self management of people with type 2 diabetes.

Interventions

Subjects receiving the Telephone Linked Care (TLC) intervention will continue to receive their usual medical care. In addtion they will receive the TLC intervention consisting of a computer equipped with sophisticated speech recognition and voice processing software, a database and a control system. Users call into the system from their regular telephone or mobile phone. TLC interviews and converses with the user via pre-recorded statements and questions. It “listens” to answers and records them

Subjects receiving the Telephone Linked Care (TLC) intervention will continue to receive their usual medical care. In addtion they will receive the TLC intervention consisting of a computer equipped with sophisticated speech recognition and voice processing software, a database and a control system. Users call into the system from their regular telephone or mobile phone. TLC interviews and converses with the user via pre-recorded statements and questions. It “listens” to answers and records them in the database and uses them to provide feedback and tailor current and future conversations. Prior to each call, users will also upload their most recent glucose meter results via a data transmitter connected to a dedicated mobile phone. The delivery of the TLC Program will be complemented by a Case Manager. Participants will call the TLC System on the same day, weekly, for 6 months.

Sponsors

Monash University
Lead SponsorUniversity

Study design

Allocation
Randomised controlled trial
Intervention model
Parallel
Primary purpose
Treatment
Masking
Open (masking not used)

Eligibility

Sex/Gender
All
Age
18 Years to 70 Years
Healthy volunteers
No

Inclusion criteria

1. Diagnosis of type 2 diabetes. 2. Stable diabetes therapy for previous 3 months. 3. Ability to converse in and understand English via the telephone. 4. Having access to a telephone. 5. Haemoglobin A1C (HbA1c), pathology test, equal to or greater than 7.5. 6. Live within the greater Brisbane area

Exclusion criteria

1. Enrollment in another significiant research study. 2. Presence of dementia or other cognitive impairment. 3. Pregnancy.

Outcome results

None listed

Source: ANZCTR · Data processed: Mar 30, 2026