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The effectiveness of proactive telemarketing of a smoking cessation telephone counselling service

The effect of proactive telephone counselling on the quitting rates of non-volunteer smokers

Status
Recruiting
Phases
Unknown
Study type
Interventional
Source
ANZCTR
Registry ID
ACTRN12606000221550
Enrollment
1216
Registered
2006-06-02
Start date
2005-09-13
Completion date
Unknown
Last updated
2020-01-13

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

None listed

Brief summary

Households are selected at random from the New South Wales Electronic White Pages. Each household is contacted by telephone to establish if there is an adult daily smoker resident. If more then one daily smoker lives in the household one smoker is selected at random. Consenting smokers are randomly allocated to receive either proactive telephone counselling calls or a one-off mail-out of written self-help materials. The assessor (ie, telephone interviewer) is unaware of group assignment as computer software allocates participants to conditions. Participants complete telephone interviews at 4, 7 and 13 months post-recruitment to examine quitting behaviours. It is hypothesised that compared to the written self-help group, significantly more participants in the telephone counselling group will have quit smoking at 4, 7 and 13 months post-recruitment.

Interventions

Daily smokers will be allocated to either an intervention group or control group. The intervention group will receive telephone counselling for smoking cessation. On average, 4 telephone counselling sessions of approximately 10 minutes duration will be delivered to intervention participants. The number of sessions range from 1-12 calls over a 3 month period according to a client directed relapse responsive schedule.

Sponsors

Centre for Health Research & Psycho-oncology
Lead SponsorUniversity

Study design

Allocation
Randomised controlled trial
Intervention model
Parallel
Primary purpose
Prevention
Masking
Blinded (masking used)

Eligibility

Sex/Gender
All
Age
18 Years to No maximum
Healthy volunteers
No

Inclusion criteria

Adult residents of NSWdaily smoker.

Exclusion criteria

Those residing outside of NSWoccasional and non-smokers.

Outcome results

None listed

Source: ANZCTR · Data processed: Feb 4, 2026